Frequently Asked Questions

General Information

  • Are there any additional fees for performances, workshops and special exhibits at the Museum?
    • There are no additional fees. The cost of admission includes all daily programs, performances, workshops and hands-on exhibits.
  • May I re-enter the Museum after I leave?
    • Yes. At the Admission Desk guests are given a hand stamp that entitles them to re-entry for the day.
  • May I bring food and drinks into the Museum?
    • Food and beverages are not allowed inside the building. CMOM does not offer a cafeteria or a place to eat. There are several child-friendly restaurants in the neighborhood. The stamp you receive at admissions entitles you to leave for a meal and return to CMOM as many times as you like during the day. We have water fountains on the 3rd Floor and Lower Level. Babies and children under age four may use bottles and sippy cups.
  • When is the Museum store open?
    • The CMOM store is open from 10am to Museum closing on days when the Museum is open to the public.
  • When are Summer Hours? Is the Museum ever open on Mondays?
    • Summer hours begin Monday, June 12, 2017.
      • Sunday – Friday. 10am – 5pm
      • Saturday, 10am – 7pm
    • The Museum is also open on the following Holiday Mondays.
      Labor Day: September 4, 2017
      Columbus Day: October 9, 2017
  • Is the Museum open on any holidays?
    • The Museum is open for most holidays including the following Holiday Mondays:
      Private School Break: March 20, 2017
      Spring Break: April 10, 2017
      Easter Monday: April 17,2017
      Labor Day: September 4, 2017
      Columbus Day: October 9, 2017
    • The Museum is Closed:
      Thanksgiving Day: November 23, 2017
      Christmas Day: September 4, 2017
      New Year’s Day: January 1, 2018
  • May I drop my child off?
    • Children must be accompanied at all times by an adult age 18 or older. If you are looking for a fun and educational place to drop your child off, CMOM offers several drop-off classes that you are welcome to enroll your child in.
  • Is there a children’s park or playground nearby?
    • CMOM is located between two great parks. Two blocks west is Riverside Park. Riverside Park’s entrance on 83rd Street has a beautiful playground and ample benches for picnics. Three blocks east of the Museum is Central Park where there are ball fields, fountains, playgrounds and plenty of space for picnicking.
  • Are there days when the Museum is open late?
    • We are open until 7pm on Saturdays. We are also open from 5 – 8pm on the first Friday of every month for Target First Free Friday Nights.
  • How can I join your mailing list?
  • Where can I find a Museum directory?
    • Museum directories are posted next to and inside both elevators.
  • Does the Museum have a lost and found?
    • Most lost and found items are brought to the Admissions Desk. Items of value such as cell phones and cameras are brought to the fourth floor administrative offices for safe keeping.
  • Will CMOM donate a membership or free passes for my school’s fundraiser?
    • CMOM recognizes that there are many wonderful organizations supporting children in the tri-state area. We are happy to donate a limited number of complimentary memberships and museum passes for fundraising purposes to local organizations each month. Please fill out our online application »
  • Can my child have a birthday party at the Museum?
    • Yes! CMOM has a popular Birthday Party plan offering several options. Generally, parents should contact the Museum two to three months in advance to find out if their desired date is available. Learn more about birthday parties»
  • Are there volunteer opportunities at the Museum?
    • Volunteer interships are available for college students. Undergraduate and graduate students may intern in the Education, Development, or Exhibits Departments. Learn more about internships. CMOM occasionally has volunteer opportunities for adults in the areas of Development and Communications. Please contact info@cmom.org if you are interested in learning more.

Comfort and Safety Issues

  • Is the Museum wheelchair accessible?
    • CMOM has a ramp entrance and open lobby for free movement. The Museum is wheelchair accessible in all locations except the lower level of the Dynamic H2O exhibition. The elevator in the lobby allows for at least two wheelchairs, and can be locked off for multiple uses by a school group, etc. We are constantly striving to make CMOM as accessible as possible for children with disabilities and their families. If you have questions or concerns about your child’s specific needs, please contact us at info@cmom.org.
  • Are there doctors or nurses available at the Museum?
    • There are doctors on call for the Museum every day in case of an emergency.
  • Is there a diaper changing area in the building?
    • CMOM has changing tables in all its restrooms. Restrooms are located on the lower level and on the third floor. Health regulations require that diaper changing be done in restrooms only. Parents may not change their children outside of these areas.
  • Is there a place where I can breastfeed my child?
    • You are welcome to breastfeed anywhere in the Museum. For a quieter space, we suggest the fourth floor. If you have a special request, please ask our front desk or office staff and we will try and accommodate your request.
  • Why do I have to check my stroller?
    • A large number of strollers in the building would prevent a safe fire evacuation. The only strollers allowed are for children with special needs. Any stroller left in the lobby or found in the building without a special tag will be removed by the Museum. All strollers should be collapsible, and should be checked upon entry. If the stroller cannot be collapsed, CMOM reserves the right to store it in a safe outdoor area, weather permitting.
    • For a more enjoyable visit, skip the check line by leaving your strollers at home.
  • CLEANING POLICY: what are the Museum's cleaning procedures?
    • We are committed to keeping the Museum clean and safe for our visitors.
      Building cleaning procedures:
      • Museum staff are on-site during our operating hours to sanitize and clean the restrooms, common areas, and exhibit galleries including frequent cleaning of surfaces that hands touch to eliminate the spread of germs. We disinfect all hands-on items (i.e. door knobs, light switches, handles, etc.), and manipulatives such as plastic food, balls, etc. We use Green Cleaning Wipes, a non-toxic product commonly used in children’s museums. These wipes are also available on the floor for the general public to use at their discretion.
      • Deep cleaning, by a professional cleaning service, takes place when the Museum is closed. The floors are mopped and vacuumed, restrooms are cleaned and all surfaces are sanitized.
      • Staff is required to consistently wash their hands.
      • Hand sanitizer stations are located on each floor.
      • Our guests are welcome and encouraged to notify Museum staff if an area or object needs attention.
      Exhibition cleaning and repair procedures:
      • Our staff clean exhibition areas regularly throughout the day.
      • Dirty toys are regularly replaced with clean toys throughout the day.
      • Guests are provided with “Yucky Toy” bins for anything that might be dirty.
      • All hands-on items (stuffed animals, plastic food, balls, etc.) are sanitized regularly in a sanitizing machine. All surfaces that hands touch are cleaned to eliminate the spread of germs.
      • CMOM’s staff routinely inspect exhibit displays and interactives to insure the safe condition and durability of all elements.
      • Our guests are welcome and encouraged to notify Museum staff if an area or object needs attention.
  • When is the least crowded time to visit CMOM?
    • The quietest times to visit are usually weekday afternoons. The Museum can be busy on weekday mornings with self-guided school groups and younger children. Weekends are also a busy time with member families and new visitors. Holidays, summer, and exhibit opening times are our busiest times. Generally, the worse the weather, the busier we are.

Member Benefits

  • What benefits do Museum members receive?
    • Check out our Membership page to learn about all the benefits available to our members.
    • Families who have purchased a Family Museum Membership for $225 may visit CMOM as many times as they like over the course of a year. For the purposes of the Family Museum Membership, “family” includes two adults and up to four children per household.
    • Family Members are eligible for discounts at the gift shop.  They are also are able to register at a discount for enrollment classes. Members also receive discounts at neighborhood businesses. Family Members are welcome to upgrade their membership at any time to receive additional benefits, including invitations to special exhibition previews and parties throughout the year. The membership brochure provides further details.
  • Can my child have a birthday party at the Museum?
    • Yes! CMOM has a popular Birthday Party plan offering several options. Generally, parents should contact the Museum two to three months in advance to find out if their desired date is available. Learn more about birthday parties.

Programs and Classes

  • May I bring my child’s class in for a tour during school hours?
    • Yes. The Museum is closed to the public on Mondays so that school groups of 15 or more may receive guided tours of one exhibit plus enjoy a hands-on workshop. Groups of 15 or more wishing to visit the Museum Tuesday through Friday must make reservations and tour the Museum along with the public. Learn more about guided group visits»
  • Do I have to make reservations for a group?
    • Yes, groups of 15 or more must make a reservation. Ninety minute guided tours for these groups are arranged through the School Programs department. The reservation includes a tour of one exhibit and a hands-on workshop lead by a CMOM educator.  Learn more about guided group visits»
  • Are there classes for children?
    • Yes. The Museum offers popular parent/child, gentle separation and drop off classes for children from ages 6 months to 4 years. These classes emphasize art, music and early childhood development. There are also summer and after school programs for children from ages 4 and up.  Learn more about classes»
  • Can I volunteer at CMOM?
    • CMOM has volunteer opportunities for adults in the area of Development and Communications. Volunteer internships are also available for college students. Undergraduate and graduate students may intern in the Education, Development or Exhibits Departments. Learn more about internships»